Conflict Resolution

It is always best to find out all sides of the issue during resolution of a conflict between team members. Don't be reactionary. Some managers are quick to correct a situation without first having the input of each team member and this is not advisable. It is easy to jump to conclusions when things do not work out the way you expect them to.  Sometimes, your personal views may cloud the way that things appear. Therefore, it is always wise to get all of the facts and all sides of the story from everyone involved. In addition, try to never correct someone without first hearing them out.  The reason that this is important is because it lets the team member know that you can be trusted and that they have a voice. People tend to be more receptive if you allow them the opportunity to express themselves. Also, when people trust you, they will more readily listen to you and receive your advice. Even if the team member is wrong, it is often a good idea to hear them out before you begin the process of resolving, or helping members to resolve the conflict.